Privacy Policy
Effective October 6, 2026
This Privacy Policy explains how Accident Help Network ("we", "us") collects, uses, and shares information when you visit accidenthelpnetwork.online or submit information through it.
Who we are
Accident Help Network is a legal advertising network. We run this website to help people who were in a car accident learn about their options and, if they ask, to connect them with participating attorneys and marketing partners. We are not a law firm and we do not provide legal advice.
Information we collect
The table below lists the categories of personal information we collect, with examples.
| Category | Examples |
|---|---|
| Identifiers and contact details | First and last name, mobile phone number, email address, IP address, and a random session identifier. |
| Location information | ZIP code, the state where the accident happened, and the general location that can be inferred from an IP address. We do not collect precise GPS location. |
| Accident details | The date of the accident, whether you received medical treatment, whether you were insured, whether a police report was filed, whether you were found at fault, and anything you write in the description box. |
| Internet and device activity | Browser type, device type, pages viewed, the page you came from, campaign tags in the link you used (such as UTM tags or ad click identifiers), time spent on the page, and the date and time of your submission. |
| Consent records | The consent language shown to you, the version of that language, the time you agreed, and a recording of your session on the form (see How we record your consent). |
| Messages you send us | Your name, phone number, email address, and message when you send a request through the method described in How to contact us. |
Information you provide: your name, phone number, email address, state, ZIP code, details about your accident, and your answers to our questions.
Information collected automatically: IP address, browser and device type, pages viewed, referring website, campaign parameters (such as UTM tags), time spent on the page, and the date and time of your submission.
Some information you give us, such as whether you received medical treatment after an accident, may be considered sensitive personal information under some state laws. We use it only to respond to your inquiry and to connect you with participating attorneys and marketing partners who can review it, and we do not use it to infer other characteristics about you.
Where the information comes from
- Directly from you, when you fill out a form on this website or send us a request.
- Automatically from your browser or device, when you visit the website.
- From our consent verification provider, which records your session on the form.
- From advertising and analytics providers, for example the campaign that brought you to the website, if you accepted those cookies.
How we use information
We use information to respond to your inquiry, connect you with participating attorneys and marketing partners who may contact you about your accident, verify consent, prevent fraud and duplicate submissions, comply with law, and measure and improve our website and advertising.
In more detail, we use information to:
- Review your answers and decide whether your inquiry may be a fit for a participating attorney.
- Share your inquiry with participating attorneys and marketing partners so they can contact you.
- Contact you by phone, text message, and email if you gave consent.
- Keep proof of your consent and honor requests to stop contact.
- Detect spam, fraud, and duplicate submissions.
- Understand how people use the website so we can make it clearer and faster.
- Measure how our advertising performs, only if you accepted those cookies.
- Comply with legal obligations and respond to lawful requests.
Who we share information with
We share the information you submit with participating attorneys, law firms, and marketing partners so they can contact you about your inquiry. We also share information with service providers that help us operate the website (such as hosting, database, analytics, and consent verification providers), when required by law, or as part of a business transfer. Each participating attorney or partner is responsible for its own use of your information.
- Participating attorneys and law firms. Independent attorneys licensed in the applicable state who may review your inquiry and contact you.
- Marketing partners. Companies that work with participating attorneys to contact people about legal services.
- Service providers. Companies that host the website, store data, send internal notices, provide analytics, and verify consent. They may use the information only to provide services to us.
- Legal and safety. Courts, regulators, or others when the law requires it or to protect rights and safety.
- Business transfers. A buyer or successor if the website or business is sold or reorganized.
Sharing you direct. When you check the consent box and submit the form, you are asking us to share your inquiry with participating attorneys and marketing partners so they can contact you. Under California law and similar state laws, a disclosure that you intentionally direct is not a "sale" or "sharing" of your personal information. We make that disclosure only because you asked us to, and only for your inquiry.
Other disclosures, such as information collected by advertising cookies if you accept them, may be considered a "sale" or "sharing" of personal information under some state laws. You can opt out as described in Do Not Sell or Share My Personal Information.
How we record your consent
Consent records: we use a third party consent verification service (TrustedForm by ActiveProspect) that records your interaction with our form, including what was displayed and what you entered, to document your consent. This record may be shared with participating attorneys and marketing partners to verify consent.
In plain terms: while you are on the page with our form, the consent verification service captures what the page looked like, the consent language shown next to the checkbox, the fields you filled in, whether you checked the consent box, and when you pressed the submit button. It creates a certificate with a unique web address. We save that address with your submission so we, participating attorneys, and marketing partners can confirm that you gave consent and what you agreed to. The recording is used only to document and verify consent.
Calls, texts, and email
If you give consent, we and our partners may contact you as described in our TCPA Disclosure. You can opt out of texts by replying STOP or ask to be removed during any call. You can also send a request as described in How to contact us.
Cookies and analytics
We use cookies and similar technologies to operate the site, remember your choices, and measure traffic. You can choose essential cookies only using our cookie notice or by adjusting your browser settings.
- Essential. Needed for the website to work, for example to remember your cookie choice and keep your answers if you refresh the page. These are always on.
- Analytics. Such as Google Analytics, to understand which pages are used and where people leave the form. These load only after you choose "I agree" on the cookie notice.
- Advertising. Such as the Meta Pixel, to measure whether our ads lead to inquiries. These load only after you choose "I agree", and never when your browser sends a Global Privacy Control signal. When advertising tools are used, they receive only that an inquiry happened, never your answers.
Global Privacy Control
Global Privacy Control (GPC) is a setting in some browsers and extensions that tells websites you do not want your personal information sold or shared. If your browser sends a GPC signal, we treat it as a request to opt out of the sale and sharing of your personal information for that browser. We do not load the Meta Pixel or any other advertising tools, and we record the signal with any inquiry you submit. If you then submit the form and give consent, we still share that inquiry with participating attorneys and marketing partners, because that is a disclosure you direct so they can respond to you, as described in Who we share information with. We do not use or disclose it for any other sale or sharing.
How long we keep information
We keep information as long as needed for the purposes above and to meet legal and record keeping obligations, including consent records. Consent records, including the consent language shown, the time you agreed, and the consent verification certificate, are kept for at least five years so we can prove consent and respond to legal claims. Requests to stop contact are kept so we can continue to honor them. When information is no longer needed, we delete it or make it no longer identify you.
Security
We use reasonable safeguards, but no method of transmission or storage is completely secure. Information you submit travels over an encrypted connection, is stored in a database that the public cannot read, and is available only to people and systems that need it.
Children
This website is intended for adults 18 and older. We do not knowingly collect information from children. If you believe a child sent us information, tell us as described in How to contact us and we will delete it.
Your state privacy rights
You can ask to access, correct, or delete your personal information, or opt out of the sale or sharing of your personal information, as described in How to contact us. Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, and other states with privacy laws, you may have additional rights, and we will not discriminate against you for using them. We may need to verify your identity before acting on a request.
California
California residents: we may disclose the categories of information listed above to participating attorneys and marketing partners, which may be considered a sale or sharing under California law. To opt out, see Do Not Sell or Share My Personal Information.
If you live in California, you have the right to:
- Know. Ask what personal information we collected about you, the sources, why we collected it, and the categories of people we shared it with, and get a copy of the specific information.
- Delete. Ask us to delete personal information we collected from you, with some exceptions, such as records we must keep to show consent or comply with law.
- Correct. Ask us to fix information that is wrong.
- Opt out of sale or sharing. Tell us not to sell or share your personal information.
- Limit use of sensitive personal information. Ask us to use sensitive personal information only as needed to respond to your inquiry. We already limit our use this way.
- Non discrimination. We will not deny service, charge a different price, or treat you differently because you used these rights.
- Use an authorized agent. Someone you authorize can make a request for you. We may ask the agent for proof of permission and ask you to confirm your identity directly.
We confirm receipt of a request to know, delete, or correct within 10 business days and answer within 45 days, or tell you if we need up to 45 more days. We act on opt out requests as soon as possible and within 15 business days. We do not knowingly sell or share the personal information of anyone under 16.
Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states
If you live in one of these states or another state with a similar consumer privacy law, you may have the right to:
- Confirm whether we process your personal information and get access to it.
- Correct inaccurate personal information (not available under Utah law).
- Delete personal information.
- Get a copy of your personal information in a portable format.
- Opt out of the sale of your personal information, targeted advertising, and certain profiling.
We respond within 45 days, or tell you if we need up to 45 more days as the law allows. Requests are free for you to make, though we may limit how often we answer the same request.
How to appeal
If we deny your request, you may appeal. Send an appeal as described in How to contact us, choose "Privacy request", and write "Appeal" in your message with a short note about the decision. We will answer within the time your state law requires and explain our reasons. If you are not satisfied with our answer, you may contact the attorney general of your state.
How we verify requests
To protect you, we match the details in your request, such as your name, phone number, and email address, with the information we hold. We use what you give us for verification only to process your request.
Do Not Sell or Share My Personal Information
California residents have the right to opt out of the sale or sharing of their personal information. To opt out, use our Do Not Sell or Share My Personal Information request form and include the phone number or email address you gave us so we can find your records. We will act on your request within the time required by law and will not discriminate against you for making it. Residents of other states with similar rights may use the same form.
You can also turn on Global Privacy Control in your browser, and we will treat it as an opt out for that browser, as described in Global Privacy Control.
Changes to this policy
We may update this policy. The effective date above shows when it was last changed. If we make a material change, we will update the date and the policy on this page.
How to contact us
The only way to reach us is our contact form. Use it to stop calls and texts, make a privacy request (including an appeal or a request through an authorized agent), or ask about an inquiry you submitted. We read every message.